Returns & Refunds

We want you to feel confident ordering from ShineSmile.

30-day return window

You have 30 days to request a return. Returned products must be in unopened packaging.

How to start a return

Email info@shinesmileeurope.com with your order number and a short description of your return request. We will reply with the next steps.

Please keep the product unopened and safely packaged until your return instructions have been confirmed.

Refunds

Approved refunds are processed after the returned item has been received and checked. Original shipping charges may be non-refundable where permitted by applicable law.